In the words of a good friend of mine "I thought you vowed never to go again". We endured over a span of 2 weeks the Prive dining experience.
The Verdict: Beautiful place, terrible terrible service.The first experience we encountered was an incomprehensible description of the layout of Prive. The importance is that Prive consists of the Bar, Bakery and the Restaurant, that much is evident from the website, but what constitute each and how we were to participate in the dining experience was not.
Both times when we arrived at the venue, we were told that we could either sit at the restaurant or the bakery. These directions were accompanied by handsignals pointing to our right and further to the right. The assumption seems to be that though the area looks identical, it has been divided between the bakery and restaurant. We were also given number of choices between the food served at different areas (we subsequenly discovered that choice was merely an illusion). Then we were asked where we preferred to sit.
Now how does that help me? I'm immediately told that i have to choose and my choices restrict what I can have for brunch, even though the whole area is conspicuously identical and run by the same people. Obviously, we reply with blank stares that were promptly returned to us by the staff but doubly blank. So we inquire further about these choices. To cut a long story short... it took a good 5 minutes of explanation before certain things became clear.
1. Bakery serves breakfast food
2. Gastropub serves alcohol but has fingerfood
3. They will be able to provide us with both menus whereever we sit
However, it was not until the second week that we headed down did more insidious arrangements came to our attention.
1. On the first week, we were told that the marinated feta was no available on the menu. I promptly ordered some other item from that menu but was told that I would have to wait 30 minutes for the food to be served. On the second week, the situation takes a dramatic turn of events. In fact, there was never any fingerfood at brunch because the chefs are all still asleep. The gastropub only serves fingerfood at 6pm. If so, what in the world were they intending to serve me on the first week? Or do the chefs come and go as they please?
2. As a consequence of not having fingerfood available from the gastropub, why were we produced that menu when we were asking for brunch? It would have surely been less complicated to inform us that we there is in fact no choice for brunch save the bakery.
3. There is also the restaurant. This was only evident on our 2nd trip down that in fact, all that initial gesticulation was meant to signal that the indoor area has restaurant fine dining and the outdoors was the bakery.
All would have been solved if we were told
1. there's indoor and outdoor seating
2. The indoor area serves fine dining, the outdoor serves bistro food.
I say this with reserving my urge to gesticulate, similarly or otherwise.
After all of this, we're left with the only real choice amongst the haze, the bakery. Now adding insult to injury - I am told, after struggling with the wait staff, that no bread is available, much to our incredulity. "No bread at a bakery during brunch?" flashed through all our heads. In additiona, and you must have guessed by now, that this information was only revealed after we've set our minds on trying out some very delicious sounding black olive foccacia and champagne sourdough. Only as our orders were taken were we informed that what is in name a bakery is in fact a storehouse for one type of bread only, farmers multi-grain. Furious juggling of orders ensued.
I'm not one to be particularly picky over service. I would like witty service, an encyclopedic knowledge of the items on the menu and well meaning and sincere smiles, I've stopped hoping. However, I do expect a certain amount of promptitude in the manner by which they conduct themselves. My friend got it just about right when she told them "I don't expect you to catwalk around". Food took a long time to arrive and raised hands took some time to be attended to.
This would be acceptable at a busy or understaffed joint. Neither was the case, in fact they had just as many staff as customers. As far as I could tell, when there were something to do, a number of them would be either standing around chatting or with their hands behind their backs, paying close attention to the seats without customers. As far as effective staff concerned, less than half were really working. So kudos to those few. This all keeping in mind the fact that on the first week, we were told that food would take at least half an hour to serve and by the time we left an hour after ordering and finishing up our coffees, no food was in sight.
The incident of the spilled latteThis incident occurred on our first trip to Prive. A latte was toppled and some split over the table, the chair and onto the floor. An incident common in food establishments. The response from the staff on the other hand left us stunned.
First, we had to get someone to come clean things up. They reacted with some urgency in running off somewhere, which i presumed at first to be in the direction of obtaining paper towels or a cloth to wipe up the mess. Somehow, they were always gone for too long and returned to serve other customers without tending to the situation. Yes, I did intend the sentence above in plural because we requested about 3 times before someone finally showed the initiative to show up holding something useful other than nonchalant looks and order pads.
As you would have guessed this was not the end of it. The table was wiped but the seat and floor had coffee all over. By the time we realised that the job was incomplete, the chap was no where to be seen. We went again to ask for assistance, but were told once that we should have told have reported the extent of the situation properly to the staff, who by then I had concluded obviously did not possess the power of sight to see for themselves. A second time, I was informed of the company's policy by a particularly rude waiter with a curly yellow fringe, that he doesn't do cleaning and he'll be getting some other person (queue in him pointing away in some vague direction) to come and clean it up. All in all, it took us other 4 trips to pull the waiters, who by now were gravitating further and further from our table, and to get someone to clean the area. It took a good 20 minutes before someone eventually arrived. By then, we were so frustrated by the sheer disregard that we had taken care of the situation with serviettes obtained from the bar.
The Food Honestly, at a decent establishment as Prive, when service is that bad, there is no longer a necessity to talk about food. The trade off between food and service is something a person excepts at hawker centers and the like, where they do not charge for service at least. Expectations and standards are surely higher at Prive and even more when its predecessor restaurants and bars have been well mannered, well staffed and successful.
In any case, please view the pictures below


Salmon and chutney wrap was decent and well presented. I thought that the chutney overpowered the salmon rather than complimented it. This is mainly due to the sheer amount of it in the wrap. Less chutney and more salmon would have balanced the wrap much better.

The blue swimmer crab was beautifully presented by lacked excitement on the palate. The flavours were mild and the strongest tasting element was strangely the wrap.

The best part was the ham and leek quiche, though served ice cold, which was surely not the chef's intent.
Curiously, I met a friend today who went independently of us to Prive with her family. suffice to say they won't be going back again in the foreseeable future.